Your first appointment is about getting to know you, your skin and what you’re hoping to achieve. We take the time to understand your skin history, lifestyle, current routine and concerns before creating a personalised pathway forward.

Depending on the appointment you choose, this may be a consultation only, or your consultation can flow into a tailored skin session on the same day.

Our New Guest Discovery Consultation is a 45–60 minute consultation dedicated to understanding your skin, identifying what may be influencing it and creating your personalised home care and treatment pathway.

Our New Guest Discovery Consultation + Delilah Mae Method- Level 1- Session is a 90-minute experience that includes everything above, followed by a tailored treatment chosen specifically for your skin on the day.

We start by listening.

We’ll talk through your skin history, concerns, goals, lifestyle, current skincare and anything else that may be influencing your skin. We’ll also assess your skin and use imaging where appropriate to help us understand what’s happening beneath the surface.

From there, we’ll talk you through what we see, what may be contributing to your concerns and what we believe will genuinely help you.

Yes. Your consultation includes a comprehensive skin wellness assessment, including skin imaging.

We’re not looking for reasons to sell you something. We’re looking for the information we need to make thoughtful, evidence-based recommendations for your skin.

Not at all.

In fact, we’d rather you didn’t feel like you need to know.

Understanding your skin is our job. We’ll help you make sense of what your skin needs and guide you towards the most appropriate options.

Yes. If you choose our 90-minute New Guest Discovery Consultation + Delila Mae Method Level 1, your consultation will flow into a treatment selected specifically for your skin on the day.

We don't believe in putting every guest into the same treatment. Your skin tells us where to start.

Yes.

Skin doesn't exist in isolation. Sleep, stress, nutrition, hormones, lifestyle and other internal factors can all influence how your skin behaves.

Where appropriate, we'll consider these factors as part of your broader skin wellness plan and may recommend additional internal support.

We understand.

For many people, their skin has been a source of frustration or insecurity for years. Our approach is gentle, honest and completely judgement-free.

We'll explain what we're seeing and why it matters, so you leave feeling more confident and informed, never picked apart.

We take the time to truly get to know you, your skin concerns, your goals, your lifestyle, and the season of life you're currently in. By understanding both your skin and overall wellbeing, we can identify the factors influencing your skin health and create a personalised plan that sets the right foundations for long-term success.

Depending on the complexity of your concerns, your consultation may take anywhere from 45 to 60 minutes.

There's no need to do anything complicated.

If possible, come with your current skincare information handy and let us know about any recent treatments, products or changes you've made to your skin.

Most importantly, come as you are.

You’re always welcome to tell us what you’re interested in or what you feel your skin needs.

However, your treatment will ultimately be guided by your consultation and the condition of your skin on the day. Sometimes the treatment you think you need isn't actually where we'd recommend starting, and that's okay.

Our role is to give you honest guidance, not simply give you what you ask for.

That's exactly why we consult first.

If we feel another approach would be safer, more beneficial or more appropriate for your skin, we'll explain why and recommend an alternative. Your skin health always comes before a particular treatment.

Maybe. We’ll assess what you’re already using and look at whether those products are appropriate for your skin, your goals and the results we’re working towards. If what you’re already using is working well and isn’t working against our goals, there’s no reason to change it.

We’ll only recommend what we believe you genuinely need, and we’ll explain the why behind every recommendation so you understand what you’re using and how it supports your skin.

Our goal isn’t to give you more products. It’s to give you the right products, used in the right way, for the right reasons.

Absolutely not.

Your consultation is about education and clarity, not a sales appointment.

We'll make recommendations based on what we genuinely believe will benefit your skin. You can take that information away, think about it and decide what feels right for you.

No.

We'll show you the pathway we'd recommend and explain why, but there's never an expectation that you need to commit to everything at once.

Healthy skin is built through consistency, and we would much rather create a plan that feels achievable for you than one that feels overwhelming.

That's okay.

Tell us. We can work within your budget and help you prioritise where your investment will make the greatest difference.

You don't need to do everything at once to make progress.

You're not alone, and you won't be judged.

We'll take the time to understand what you've tried, how your skin responded and what may have been missing from your previous approach.

Sometimes the answer isn't another product or a more aggressive treatment. Sometimes it's going back to the fundamentals and giving your skin the right conditions to function well.

If you choose our New Guest Discovery Consultation + Delilah Mae Method Level 1, your consultation is complimentary and included as part of your first treatment. We believe understanding your skin should always come before treating it.

If you’d prefer a standalone New Guest Discovery Consultation, the consultation fee is $99. This is ideal if you’d like to focus solely on understanding your skin, your concerns and your personalised pathway before beginning any treatments.

Our New Guest Discovery Consultation + Delilah Mae Method Level 1 includes your consultation at no additional cost, as part of your first treatment experience.

If you choose a standalone New Guest Discovery Consultation, the consultation fee is $99. This covers the time, expertise, skin analysis, education and personalised recommendations provided during your appointment.

You'll leave with a clearer understanding of your skin and a personalised pathway forward.

Depending on your needs, this may include home care, in-clinic treatments, internal support, lifestyle considerations or simply a few changes to give your skin a better foundation.

You don't need to figure it all out yourself. We're here to support you along the way.