Privacy Policy
Last updated: September 2026
Delilah Mae Skin Pty Ltd (ABN 66 697 119 305) trading as Delilah Mae Skin ("Delilah Mae Skin", "we", "us" or "our") is committed to protecting the privacy and personal information of our guests, clients and website users.
We understand that the information you share with us can be personal and, in some circumstances, sensitive. We take our responsibility to handle that information with care, respect and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a booking, visit our clinic, purchase our products or services, or otherwise interact with us.
1. Privacy Laws
We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Health information is considered sensitive information under Australian privacy law and may receive additional protections.
By using our website, making a booking or providing personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy and applicable law.
2. What Personal Information Do We Collect?
Depending on how you interact with us, we may collect information including:
Personal information
your name
date of birth
email address
phone number
address
booking and appointment information
purchase history
payment and transaction information
communications and correspondence with us.
Skin and health information
Where relevant to providing our services, we may collect information including:
skin concerns and history
allergies and sensitivities
current medications
supplements
relevant medical history
pregnancy or breastfeeding information
current skincare products
previous aesthetic or skin treatments
lifestyle factors relevant to your skin
treatment history and treatment responses.
This information helps us assess treatment suitability and provide safe, personalised recommendations.
Images and skin analysis
We may collect photographs, skin imaging and other visual information as part of your consultation, treatment planning, progress tracking and client records.
Where we wish to use your photographs or images for marketing, social media, advertising or promotional purposes, we will seek your consent separately.
3. How Do We Collect Your Information?
We may collect information directly from you when you:
make an online or in-clinic booking
complete a consultation or consent form
attend an appointment
purchase products or services
communicate with us by phone, email, SMS or social media
subscribe to our mailing list
enter a competition or promotion
use our website
provide feedback or complete a survey.
We may also receive information from third-party service providers who assist us in operating our business, such as our booking, payment, client management, website and communication platforms.
Where practical and appropriate, we aim to collect health information directly from you.
4. Why Do We Collect Your Personal Information?
We collect, hold and use your personal information for purposes including:
providing safe and personalised treatments and services
conducting skin consultations and assessments
understanding your skin history and goals
assessing treatment suitability
creating personalised treatment and home-care recommendations
maintaining accurate client and treatment records
booking and managing appointments
confirming, changing or rescheduling appointments
sending appointment reminders and confirmations
processing payments and purchases
responding to enquiries
providing aftercare and ongoing support
communicating with you about our services
improving our products, services and guest experience
conducting internal administration and business planning
complying with legal, regulatory and insurance requirements
managing complaints, incidents and disputes
conducting de-identified analysis and reporting
sending marketing communications where you have consented or where otherwise permitted by law.
We aim to collect and use information only where it is reasonably necessary for the purposes for which it was collected or for another purpose permitted by law.
5. Marketing Communications
From time to time, we may contact you with information about Delilah Mae Skin, including new treatments, products, events, educational content and special offers.
Where required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Please note that you may still receive essential communications relating to appointments, bookings, purchases or services you have requested.
6. Will We Share Your Personal Information?
We do not sell your personal information.
We may disclose your information where reasonably necessary to operate our business and provide our services, including to trusted third-party providers who assist with:
online bookings and client management
payment processing
website hosting and support
email and SMS communications
skin imaging and treatment technology
cloud storage and information management
accounting and bookkeeping
professional, legal or business advice
marketing and communications.
Where information is shared with a service provider, we aim to disclose only the information reasonably necessary for that provider to perform its services.
We may also disclose information where required or authorised by law, including where necessary to comply with legal obligations, protect the safety of an individual, prevent fraud or misuse, or protect our legal rights.
7. Health Information
Some information collected during a consultation or treatment may constitute sensitive health information.
We collect this information because it may be necessary to:
determine whether a treatment is appropriate
identify contraindications or potential risks
tailor treatments to your skin
provide appropriate aftercare
maintain accurate treatment records
provide you with safe and appropriate recommendations.
We will handle health information in accordance with applicable privacy laws and will only use or disclose it for appropriate purposes.
8. Internal Health & Wellness Support
Where you choose to participate in any internal health, wellness, nutritional or supplementation support offered through or in connection with Delilah Mae Skin, additional information may be collected for the purpose of providing that support.
Any information collected for this purpose will be handled in accordance with applicable privacy requirements.
Where another independent health professional or service provider is involved, their own privacy policies may also apply.
9. Skin Images & Before-and-After Photography
We may take photographs or use skin imaging during your consultation or treatment to help assess your skin and monitor your progress.
These images may form part of your client record.
Your consent to clinical photography does not automatically mean you have consented to your images being used for marketing.
If we would like to use your images for advertising, social media, our website, educational material or other promotional purposes, we will seek your separate consent.
You are not required to consent to promotional use of your images in order to receive treatment.
10. Website Cookies & Analytics
When you visit our website, certain information may be collected automatically through cookies, analytics tools, pixels and similar technologies.
These technologies may collect information such as:
your browser type
device information
approximate location
pages visited
time spent on our website
referral sources
interactions with our website
general website usage information.
We may use this information to understand how visitors use our website, improve website performance, understand marketing effectiveness and provide a better online experience.
We may use services such as Google Analytics and other third-party analytics or advertising technologies.
You can manage or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.
Where applicable, you may also be able to manage advertising and analytics preferences through the relevant third-party provider.
11. Social Media
Our website may contain links to or features from social media platforms such as Instagram and Facebook.
When you interact with these platforms, those providers may collect information about your interaction with our website in accordance with their own privacy policies.
We do not control how third-party social media platforms collect or use information.
We encourage you to review the privacy policy of any third-party platform before providing personal information through it.
12. Third-Party Websites
Our website may contain links to websites operated by third parties.
If you follow a link to another website, that website will have its own privacy practices and policies.
We are not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policy of any website before providing personal information.
13. Overseas Disclosure & Storage
We use third-party technology and service providers to operate our business.
Some of these providers may store or process information outside Australia.
Where this occurs, we will take reasonable steps to ensure that your personal information is handled appropriately and in accordance with applicable Australian privacy requirements.
Because our service providers may change over time, the location in which information is stored or processed may also change.
14. Protecting Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include appropriate administrative, physical and technical safeguards.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted to us electronically.
If we become aware of an eligible data breach involving your personal information, we will respond in accordance with applicable Australian privacy and data-breach laws.
15. How Long Do We Keep Your Information?
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, as well as to meet applicable legal, regulatory, accounting, insurance and record-keeping requirements.
Different types of information may be retained for different periods.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.
16. Accessing Your Personal Information
You may request access to the personal information we hold about you.
You may also request that we correct information if you believe it is inaccurate, incomplete, out of date or misleading.
We may need to verify your identity before providing access to personal information.
In some circumstances, access may be refused where permitted or required by law. If this occurs, we will explain the reason where we are able to do so.
17. Keeping Your Information Up to Date
We rely on the information you provide to us.
Please let us know if your contact details, medical information, medications, allergies or other relevant circumstances change so that we can keep your records accurate and provide services safely.
18. Privacy Complaints
If you have a concern about how we have collected, used, stored or disclosed your personal information, we encourage you to contact us first.
We will take your concern seriously and aim to investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
19. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us.
Delilah Mae Skin Pty Ltd
ABN: 66 697 119 305
Address: 658 Morayfield Road, Burpengary 4505
Email: admin@delilahmaeskin.com
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.
The most current version will be published on our website.
We encourage you to review this Privacy Policy periodically, so you remain informed about how we handle your personal information.